Service Department
For Service assistance Monday through Friday from 8:00am to 4:30pm Eastern, please call 248-829-2800 or e-mail service.na@kmtrobotic.com. Please call 248-433-8950 to reach service after normal business hours.
The purchase of a robotic system is only the beginning of your partnership with KMT. You'll experience the convenience of total system support offered by our specially trained, professional staff:
- 24 hour hotline for access to KMT technicians
- Around-the-clock access to $30 million parts inventory
- Complete preventive maintenance services
- Field service technical support for the entire work cell including the robot, tooling, controls, operating system and application software
- On-site programming services
- Retooling of existing work cells
- Robot refurbishing
- Remote troubleshooting available via modem and/or remote network access
- Off-line programming and download support
- Robot, TCP, and work cell calibration
- Spare parts department for access to robot parts, water jet consumable parts, welding consumable parts, etc.
Our factory-trained service technicians pride themselves on their rapid response. They've earned the confidence of world-class robotic manufacturers who have authorized KMT to provide total support for their products. We're the largest Quality Robotic Integrator in North America for FANUC Robotics.
